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Find answers to common questions about DialIQ’s features, pricing, setup, and capabilities.

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Getting Started

Initial setup takes under 3 minutes. You’ll enter your website URL, select your industry, answer 2-3 quick questions, and receive a trial phone number immediately. You can make your first test call right away.Full configuration (calendar integration, team setup, custom FAQs) takes an additional 5-10 minutes and can be completed anytime during or after your trial.
No. You can start your 7-day free trial without entering any payment information. However, you’ll need to add a payment method by Day 3 to keep your trial phone number active after Day 7.
You’ll receive automated email and SMS reminders on Day 1 and Day 3. If payment isn’t added by Day 7, your trial phone number will be deactivated and you’ll lose access. You can always sign up again with a new trial.
Yes. You can either:
  1. Forward calls from your existing number to your DialIQ number
  2. Port your number to DialIQ (takes 3-5 business days)
Most businesses start with call forwarding and port their number later once they’re confident in the system.
During onboarding, you enter your business website URL. DialIQ’s AI automatically extracts:
  • Business name and address
  • Phone number and hours
  • Service menu and offerings
  • About/description text
All scraped data is presented in an Editable Card for your review. You can verify, edit, or add missing information before approving. Nothing goes live without your confirmation.
You can still use DialIQ — you’ll just need to enter your business information manually during setup instead of using automated scraping. The onboarding form guides you through all required fields.

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Features & Capabilities

DialIQ provides omnichannel communication across:
  • Voice calls: Traditional phone calls with AI voice agents
  • SMS/Text messages: Inbound and outbound text messaging
  • Chat: Web chat (coming soon: WhatsApp for international customers)
All conversations appear in a unified Inbox with full context maintained across channels.
Continued conversations mean your AI maintains context across channels and time:
  • Drop a call? Continue via SMS with full context
  • Call back later? AI remembers what you discussed
  • Switch channels? No need to repeat yourself
For example, if a call drops while booking an appointment, DialIQ sends an SMS: “We got disconnected. Would you like to continue via text?” — and the AI knows exactly where you left off.
Yes. DialIQ integrates with your calendar (Google, Outlook, Apple Calendar) to:
  • Check real-time availability
  • Book appointments during calls or via SMS
  • Prevent double-booking
  • Send confirmation emails and SMS
  • Handle rescheduling and cancellations
Your AI agent can book appointments 24/7 without human intervention.
You configure urgency triggers (keywords like “emergency,” “urgent,” “leak”) that cause DialIQ to:
  1. Immediately escalate to your team via SMS/call transfer
  2. Mark the interaction as high priority
  3. Send detailed information to your mobile
You can also set up after-hours emergency screening where only true emergencies get forwarded to on-call staff.
Yes. DialIQ supports automatic language detection and real-time translation across 20+ languages. Your AI agent detects the caller’s preferred language and responds naturally without manual configuration.
Yes. You can customize:
  • Voice personality (professional, friendly, casual)
  • Communication style and terminology
  • Greeting messages by time of day
  • Industry-specific language and phrasing
These settings are available in Settings → Business Profile → AI Persona.
DialIQ offers custom integrations tailored to your business needs. All integrations are configured specifically for your use case, including:
  • Calendar systems (Google Calendar, Outlook, Apple Calendar)
  • CRM platforms
  • Business management software
  • Communication tools
  • Custom APIs and webhooks
Contact our team to discuss your specific integration requirements.

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Pricing & Billing

Every plan includes a base monthly subscription with a set number of calls:
  • Essential: 50 calls for $49/mo
  • Growth: 100 calls for $99/mo
  • Professional: 600 calls for $499/mo
If you exceed your limit, additional calls are billed at $1.50 per call at month-end. Your AI never stops answering — you just pay for extra usage.
Any inbound call answered by your DialIQ AI receptionist counts toward your monthly limit. This includes:
  • Completed conversations
  • Appointment bookings
  • Information inquiries
  • Escalated/transferred calls
Does NOT count:
  • Abandoned calls (hung up before AI answers)
  • Test calls during setup
  • Internal test calls from your team
No. SMS messages are included free in Growth plan and above. Essential plan is voice-only (SMS not included).
Yes:
  • Upgrades: Take effect immediately with prorated charges
  • Downgrades: Take effect at your next renewal date (ensures you keep features you paid for)
You can change plans anytime from Settings → Subscription.
Nothing changes in your service — your AI continues answering every call. Overage calls are simply billed at $1.50 each at month-end via your payment method on file (Stripe).
No. Each month starts fresh with your plan’s included call allocation. This keeps pricing predictable and encourages right-sizing your plan based on actual usage.
We use Stripe for secure payment processing and accept:
  • Credit cards (Visa, Mastercard, Amex, Discover)
  • Debit cards
  • ACH bank transfers (for Enterprise plans)
No. There are no setup fees, onboarding fees, or long-term contracts. All plans are month-to-month and you can cancel anytime. You only pay your monthly subscription rate.
Yes. You can cancel anytime from Settings → Subscription. Your service continues until the end of your current billing period. No refunds for partial months.

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Technical & Support

DialIQ’s AI is trained on millions of conversations and handles most scenarios correctly. If the AI is unsure or the caller becomes frustrated:
  1. AI will ask clarifying questions
  2. Offer to transfer to your team
  3. Take a detailed message with callback information
You can review all call transcripts in the Inbox to identify patterns and add custom FAQs or training to improve accuracy.
Yes. All calls are recorded and transcribed automatically. You can:
  • Listen to call recordings
  • Read full transcripts
  • Search conversations by keyword
  • Track sentiment and customer satisfaction
Access everything from the unified Inbox dashboard.
Yes. DialIQ uses enterprise-grade security:
  • All data encrypted in transit and at rest
  • SOC 2 Type II certified infrastructure
  • HIPAA compliance available (Enterprise plans with BAA)
  • Regular security audits and penetration testing
  • Role-based access controls for team members
Essential & Growth: Email support with 24-hour response timeProfessional: Priority email + phone support with 4-hour response timeEnterprise: Dedicated account manager + priority phone support with 1-hour response time + custom SLAs available
Yes. All plans include:
  • Guided onboarding wizard
  • Help documentation and video tutorials
  • Email support for setup questions
Professional and Enterprise plans include dedicated onboarding assistance and account management.
DialIQ supports 40+ industries. If yours isn’t listed during signup, select “Other” or the closest match. Our AI is flexible and can be configured for any SMB that handles phone calls.Contact [email protected] if you need help with a specialized industry configuration.

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Enterprise Features

A unit represents an independent business location, department, or project with:
  • Its own dedicated phone number
  • Separate settings and configuration
  • Independent team members
  • Unit-level analytics
Enterprise Growth includes 5 units. Enterprise Pinnacle includes 10 units. All billing is centralized for easy management.
Yes. Enterprise plans allow you to manage multiple locations (units) from a single dashboard:
  • Each location gets its own phone number
  • Configure unique settings per location
  • View cross-location reporting
  • Centralized billing and account management
Yes. Professional and Enterprise plans include:
  • Pre-built integrations (CRMs, calendars, business software)
  • Custom API integrations
  • Webhook support
  • Zapier connectivity
Enterprise Pinnacle includes dedicated technical support for custom integration projects.
White-label options are available for Enterprise Pinnacle customers upon request. Contact [email protected] to discuss requirements.

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