> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription & Pricing

> Flexible, usage-based pricing designed to scale with your business

DialIQ offers flexible, usage-based pricing designed to scale with your business. Start with what you need and only pay for what you use.

## Pricing Overview

All DialIQ plans include a monthly base subscription with a set number of included calls. When you exceed your plan's call limit, additional calls are billed at a flat overage rate — giving you predictable costs with unlimited scaling capacity.

<Info>
  **Key Features:**

  * No setup fees or contracts
  * Automatic billing via Stripe
  * Upgrade or downgrade anytime
  * Transparent overage pricing
  * 14-day free trial (no credit card required)
</Info>

## Pricing Tiers

|              | **Essential** | **Growth** | **Pro**  | **Ent-G** | **Ent-P**  |
| ------------ | ------------- | ---------- | -------- | --------- | ---------- |
| **Price**    | \$49          | \$99       | \$499    | \$599     | \$1,000    |
| **Calls**    | 50            | 100        | 600      | 750       | 1,500      |
| **Units**    | 1             | 1          | 1        | 5         | 10         |
| **Overage**  | \$1.50        | \$1.50     | \$1.50   | \$1.50    | \$1.50     |
| **Best For** | Solo/SMB      | Teams      | High-vol | Multi-loc | Enterprise |

### Essential — \$49/month

**Included Calls:** 50 calls/month\
**Overage Rate:** \$1.50 per additional call\
**Best For:** Solo operators and small businesses with moderate call volume

<AccordionGroup>
  <Accordion title="Features" icon="check">
    * AI voice receptionist
    * 24/7 call answering
    * Basic appointment scheduling
    * Call transcripts and recordings
    * Email notifications
    * Mobile app access
  </Accordion>

  <Accordion title="Ideal Use Cases" icon="briefcase">
    * Solo practitioners (consultants, therapists, attorneys)
    * Small service businesses
    * Side businesses and startups
    * Testing AI phone automation
  </Accordion>
</AccordionGroup>

***

### Growth — \$99/month

**Included Calls:** 100 calls/month\
**Overage Rate:** \$1.50 per additional call\
**Best For:** Growing teams needing omnichannel communication

<AccordionGroup>
  <Accordion title="Everything in Essential, plus:" icon="plus">
    * SMS/text messaging integration
    * Multi-channel communication dashboard
    * Calendar integration (Google, Outlook)
    * Basic CRM integration
    * Custom greetings and scripts
    * Priority email support
  </Accordion>

  <Accordion title="Ideal Use Cases" icon="briefcase">
    * Growing service businesses
    * Multi-person practices
    * Teams handling both calls and texts
    * Businesses with seasonal volume spikes
  </Accordion>
</AccordionGroup>

***

### Professional — \$499/month

**Included Calls:** 600 calls/month\
**Overage Rate:** \$1.50 per additional call\
**Best For:** High-volume businesses requiring advanced integrations

<AccordionGroup>
  <Accordion title="Everything in Growth, plus:" icon="plus">
    * Advanced CRM integrations (Salesforce, HubSpot)
    * Business software integrations (ServiceTitan, Jobber, etc.)
    * Custom call flows and routing
    * Advanced analytics and reporting
    * Team collaboration features
    * Dedicated account manager
    * Priority phone support
  </Accordion>

  <Accordion title="Ideal Use Cases" icon="briefcase">
    * Established businesses with high call volume
    * Companies requiring deep CRM integration
    * Multi-location operations
    * Businesses with complex scheduling needs
  </Accordion>
</AccordionGroup>

***

### Enterprise Growth — \$599/month

**Included Calls:** 750 calls/month\
**Multi-Unit Support:** Up to 5 separate units/projects\
**Overage Rate:** \$1.50 per additional call\
**Best For:** Organizations managing multiple locations or departments

<AccordionGroup>
  <Accordion title="Everything in Professional, plus:" icon="plus">
    * **Multi-unit support:** Manage up to 5 separate units/projects (150 calls per unit)
    * Unit-level analytics dashboard
    * Individual phone numbers per unit
    * Cross-unit reporting and insights
    * Custom integrations per unit
    * Advanced team management
  </Accordion>

  <Accordion title="Ideal Use Cases" icon="briefcase">
    * Franchises with multiple locations
    * Agencies managing multiple client accounts
    * Healthcare groups with multiple practices
    * Property management companies
  </Accordion>

  <Accordion title="What's a Unit?" icon="circle-question">
    A unit represents an independent business location, department, or project with its own phone number, settings, and team. Each unit functions as a separate DialIQ instance with centralized billing and management.
  </Accordion>
</AccordionGroup>

***

### Enterprise Pinnacle — \$1,000/month

**Included Calls:** 1,500 calls/month\
**Multi-Unit Support:** Up to 10 separate units/projects\
**Overage Rate:** \$1.50 per additional call\
**Best For:** Large organizations with extensive multi-unit operations

<AccordionGroup>
  <Accordion title="Everything in Enterprise Growth, plus:" icon="plus">
    * **Multi-unit support:** Manage up to 10 separate units/projects (150 calls per unit)
    * Custom API integrations
    * White-label options (upon request)
    * Advanced security and compliance features
    * Dedicated technical support
    * Custom SLAs available
  </Accordion>

  <Accordion title="Ideal Use Cases" icon="briefcase">
    * Large franchise operations
    * Enterprise service organizations
    * Marketing agencies with multiple clients
    * Hospital networks or medical groups
    * Multi-state operations
  </Accordion>
</AccordionGroup>

***

## Usage-Based Overage ("Surge Pricing")

When you exceed your plan's included calls, additional calls are automatically billed at **\$1.50 per call** — no matter which plan you're on.

### How Surge Pricing Works

<Steps>
  <Step title="Call Tracking">
    DialIQ counts every answered call during your billing period
  </Step>

  <Step title="Included Calls">
    Your first 50-1,500 calls (depending on plan) are included in your base subscription
  </Step>

  <Step title="Overage Billing">
    Calls beyond your limit are billed at month-end at \$1.50 each
  </Step>

  <Step title="Automatic Invoicing">
    Stripe automatically charges your payment method for base subscription + overage usage
  </Step>
</Steps>

### Example Calculation

**Scenario:** You're on the Growth plan (\$99/month with 100 included calls) and receive 150 calls in February.

```
Base Subscription:        $99.00
Included Calls:           100 calls
Actual Calls:             150 calls
Overage:                  50 calls × $1.50 = $75.00
─────────────────────────────────────────
Total February Bill:      $174.00
```

### Benefits of Surge Pricing

<CardGroup cols={2}>
  <Card title="Predictable Base Costs" icon="chart-line">
    Your monthly subscription gives you a predictable baseline with substantial included call volume.
  </Card>

  <Card title="No Artificial Limits" icon="infinity">
    Never worry about hitting a hard call limit. Your AI receptionist continues answering calls no matter what.
  </Card>

  <Card title="Pay Only for What You Use" icon="hand-holding-dollar">
    Only pay for additional calls when you actually need them — perfect for seasonal businesses or growth phases.
  </Card>

  <Card title="Transparent Pricing" icon="eye">
    Simple \$1.50/call rate makes it easy to forecast costs as your volume grows.
  </Card>
</CardGroup>

## Billing & Payment

### Automated Billing

DialIQ uses Stripe for secure, automated payment processing.

**Billing Cycle:** Monthly (same day each month as signup)\
**Payment Methods:** Credit card, debit card, ACH bank transfer\
**Invoicing:** Automatic email receipts after each billing cycle\
**Failed Payments:** Automatic retry with grace period before service suspension

### Managing Your Subscription

All subscription management happens directly in your DialIQ dashboard:

<CardGroup cols={2}>
  <Card title="Upgrade Plans" icon="arrow-up">
    Switch to a higher tier immediately — new pricing takes effect on your next billing date, prorated if mid-cycle.
  </Card>

  <Card title="Downgrade Plans" icon="arrow-down">
    Downgrade to a lower tier at any time — changes take effect on your next renewal date.
  </Card>

  <Card title="Update Payment Method" icon="credit-card">
    Change credit cards or payment information anytime in Settings → Billing.
  </Card>

  <Card title="View Usage" icon="chart-simple">
    Monitor your current call count and projected overage in real-time from your dashboard.
  </Card>

  <Card title="Billing History" icon="receipt">
    Download invoices and view complete billing history anytime.
  </Card>
</CardGroup>

### How to Change Your Plan

<Steps>
  <Step title="Navigate to Settings">
    Go to **Settings → Subscription**
  </Step>

  <Step title="Click Change Plan">
    Select the **Change Plan** button
  </Step>

  <Step title="Select Your New Tier">
    Choose your desired plan
  </Step>

  <Step title="Confirm Changes">
    Review and confirm your selection
  </Step>

  <Step title="New Pricing Applied">
    New pricing applies on next billing cycle (or immediately for upgrades)
  </Step>
</Steps>

## Enterprise Pricing

For organizations requiring custom solutions beyond our Enterprise Pinnacle tier, we offer flexible Enterprise agreements with:

* Custom call volume commitments
* Volume discounts for high usage
* Dedicated infrastructure
* Advanced compliance requirements (HIPAA BAA, etc.)
* Custom SLAs and uptime guarantees
* Professional services and implementation support
* Multi-year agreements with locked-in pricing

<Card title="Contact Enterprise Sales" icon="envelope" href="mailto:enterprise@dialiq.ai">
  Get in touch with our enterprise sales team for custom solutions
</Card>

## Free Trial

Try DialIQ risk-free with our 7-day trial.

<Info>
  **What's Included:**

  * Full access to Growth plan features
  * 100 test calls included
  * No credit card required to start (required by Day 3 for conversion)
  * Upgrade anytime during trial
  * Trial usage doesn't count toward paid subscription
</Info>

<Warning>
  **Trial Conversion**: Add a payment method by **Day 3** to keep your trial phone number active. Without payment, your number will be deactivated on Day 7.
</Warning>

<Card title="Start Your 7-Day Trial" icon="rocket" href="https://www.dialiq.ai/signup">
  Sign up at dialiq.ai and get started in minutes
</Card>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="What counts as a 'call'?" icon="phone">
    Any inbound call answered by your DialIQ AI receptionist counts toward your monthly limit. This includes:

    * Completed conversations (caller speaks with AI)
    * Appointment bookings
    * Information inquiries
    * Escalated calls (even if transferred)

    The following do NOT count as calls:

    * Abandoned calls (hung up before AI answers)
    * Test calls during setup
    * Internal test calls from your team
  </Accordion>

  <Accordion title="Can I change plans mid-month?" icon="calendar">
    Yes. Upgrades take effect immediately with prorated charges. Downgrades take effect at your next renewal date to ensure you keep the features you've paid for.
  </Accordion>

  <Accordion title="What happens if I exceed my call limit?" icon="question">
    Nothing changes in your service — your AI receptionist continues answering every call. Overage calls are simply billed at \$1.50 each at month-end.
  </Accordion>

  <Accordion title="Do unused calls roll over?" icon="rotate">
    No. Each month starts fresh with your plan's included call allocation. This ensures predictable pricing and encourages right-sizing your plan.
  </Accordion>

  <Accordion title="Can I get a discount for annual payment?" icon="percent">
    Currently, DialIQ offers monthly billing only. Contact [sales@dialiq.ai](mailto:sales@dialiq.ai) for information about annual contracts and volume discounts.
  </Accordion>

  <Accordion title="What if I need to cancel?" icon="xmark">
    You can cancel anytime from Settings → Subscription. Your service continues until the end of your current billing period. No refunds for partial months.
  </Accordion>

  <Accordion title="Do Enterprise plans include dedicated phone numbers per unit?" icon="hashtag">
    Yes. Each unit in Enterprise Growth (5 units) and Enterprise Pinnacle (10 units) includes its own dedicated phone number and independent configuration.
  </Accordion>

  <Accordion title="Is there a setup fee?" icon="dollar-sign">
    No. All plans include free setup and onboarding. You only pay your monthly subscription rate.
  </Accordion>
</AccordionGroup>

## Getting Started

Ready to transform how your business handles calls?

<CardGroup cols={2}>
  <Card title="Start Free Trial" icon="rocket" href="https://www.dialiq.ai/signup">
    14 days, no credit card required
  </Card>

  <Card title="View Pricing Calculator" icon="calculator" href="https://www.dialiq.ai/pricing">
    Estimate your monthly costs
  </Card>

  <Card title="Contact Sales" icon="envelope" href="mailto:sales@dialiq.ai">
    Questions about Enterprise pricing
  </Card>

  <Card title="Read Documentation" icon="book" href="/">
    Learn more about features and setup
  </Card>
</CardGroup>

***

*Questions about pricing or billing? Contact [support@dialiq.ai](mailto:support@dialiq.ai)*