> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about DialIQ

Find answers to common questions about DialIQ's features, pricing, setup, and capabilities.

## Getting Started

<AccordionGroup>
  <Accordion title="How long does setup take?" icon="clock">
    Initial setup takes **under 3 minutes**. You'll enter your website URL, select your industry, answer 2-3 quick questions, and receive a trial phone number immediately. You can make your first test call right away.

    Full configuration (calendar integration, team setup, custom FAQs) takes an additional 5-10 minutes and can be completed anytime during or after your trial.
  </Accordion>

  <Accordion title="Do I need a credit card to start my trial?" icon="credit-card">
    No. You can start your **7-day free trial** without entering any payment information. However, you'll need to add a payment method by **Day 3** to keep your trial phone number active after Day 7.
  </Accordion>

  <Accordion title="What happens if I don't add payment by Day 3?" icon="question">
    You'll receive automated email and SMS reminders on Day 1 and Day 3. If payment isn't added by Day 7, your trial phone number will be deactivated and you'll lose access. You can always sign up again with a new trial.
  </Accordion>

  <Accordion title="Can I use my existing business phone number?" icon="phone">
    Yes. You can either:

    1. **Forward calls** from your existing number to your DialIQ number
    2. **Port your number** to DialIQ (takes 3-5 business days)

    Most businesses start with call forwarding and port their number later once they're confident in the system.
  </Accordion>

  <Accordion title="How does website scraping work?" icon="globe">
    During onboarding, you enter your business website URL. DialIQ's AI automatically extracts:

    * Business name and address
    * Phone number and hours
    * Service menu and offerings
    * About/description text

    All scraped data is presented in an **Editable Card** for your review. You can verify, edit, or add missing information before approving. Nothing goes live without your confirmation.
  </Accordion>

  <Accordion title="What if I don't have a website?" icon="ban">
    You can still use DialIQ — you'll just need to enter your business information manually during setup instead of using automated scraping. The onboarding form guides you through all required fields.
  </Accordion>
</AccordionGroup>

## Features & Capabilities

<AccordionGroup>
  <Accordion title="What channels does DialIQ support?" icon="comments">
    DialIQ provides **omnichannel communication** across:

    * **Voice calls**: Traditional phone calls with AI voice agents
    * **SMS/Text messages**: Inbound and outbound text messaging
    * **Chat**: Web chat (coming soon: WhatsApp for international customers)

    All conversations appear in a unified **Inbox** with full context maintained across channels.
  </Accordion>

  <Accordion title="What is 'continued conversations'?" icon="message-lines">
    Continued conversations mean your AI maintains context across channels and time:

    * **Drop a call?** Continue via SMS with full context
    * **Call back later?** AI remembers what you discussed
    * **Switch channels?** No need to repeat yourself

    For example, if a call drops while booking an appointment, DialIQ sends an SMS: *"We got disconnected. Would you like to continue via text?"* — and the AI knows exactly where you left off.
  </Accordion>

  <Accordion title="Can DialIQ schedule appointments automatically?" icon="calendar-check">
    Yes. DialIQ integrates with your calendar (Google, Outlook, Apple Calendar) to:

    * Check real-time availability
    * Book appointments during calls or via SMS
    * Prevent double-booking
    * Send confirmation emails and SMS
    * Handle rescheduling and cancellations

    Your AI agent can book appointments 24/7 without human intervention.
  </Accordion>

  <Accordion title="How does DialIQ handle emergencies?" icon="siren">
    You configure **urgency triggers** (keywords like "emergency," "urgent," "leak") that cause DialIQ to:

    1. Immediately escalate to your team via SMS/call transfer
    2. Mark the interaction as high priority
    3. Send detailed information to your mobile

    You can also set up after-hours emergency screening where only true emergencies get forwarded to on-call staff.
  </Accordion>

  <Accordion title="Does DialIQ work in multiple languages?" icon="language">
    Yes. DialIQ supports **automatic language detection** and real-time translation across 20+ languages. Your AI agent detects the caller's preferred language and responds naturally without manual configuration.
  </Accordion>

  <Accordion title="Can I customize the AI's voice and personality?" icon="microphone">
    Yes. You can customize:

    * Voice personality (professional, friendly, casual)
    * Communication style and terminology
    * Greeting messages by time of day
    * Industry-specific language and phrasing

    These settings are available in **Settings → Business Profile → AI Persona**.
  </Accordion>

  <Accordion title="What integrations are available?" icon="plug">
    DialIQ offers custom integrations tailored to your business needs. All integrations are configured specifically for your use case, including:

    * Calendar systems (Google Calendar, Outlook, Apple Calendar)
    * CRM platforms
    * Business management software
    * Communication tools
    * Custom APIs and webhooks

    Contact our team to discuss your specific integration requirements.
  </Accordion>
</AccordionGroup>

## Pricing & Billing

<AccordionGroup>
  <Accordion title="How does usage-based pricing work?" icon="dollar-sign">
    Every plan includes a base monthly subscription with a set number of calls:

    * Essential: 50 calls for \$49/mo
    * Growth: 100 calls for \$99/mo
    * Professional: 600 calls for \$499/mo

    If you exceed your limit, additional calls are billed at **\$1.50 per call** at month-end. Your AI never stops answering — you just pay for extra usage.
  </Accordion>

  <Accordion title="What counts as a 'call'?" icon="phone">
    Any inbound call answered by your DialIQ AI receptionist counts toward your monthly limit. This includes:

    * Completed conversations
    * Appointment bookings
    * Information inquiries
    * Escalated/transferred calls

    **Does NOT count:**

    * Abandoned calls (hung up before AI answers)
    * Test calls during setup
    * Internal test calls from your team
  </Accordion>

  <Accordion title="Do SMS messages count toward my call limit?" icon="message">
    No. SMS messages are included free in Growth plan and above. Essential plan is voice-only (SMS not included).
  </Accordion>

  <Accordion title="Can I change plans mid-month?" icon="calendar">
    Yes:

    * **Upgrades**: Take effect immediately with prorated charges
    * **Downgrades**: Take effect at your next renewal date (ensures you keep features you paid for)

    You can change plans anytime from **Settings → Subscription**.
  </Accordion>

  <Accordion title="What happens if I exceed my call limit?" icon="chart-line">
    Nothing changes in your service — your AI continues answering every call. Overage calls are simply billed at **\$1.50 each** at month-end via your payment method on file (Stripe).
  </Accordion>

  <Accordion title="Do unused calls roll over to next month?" icon="rotate">
    No. Each month starts fresh with your plan's included call allocation. This keeps pricing predictable and encourages right-sizing your plan based on actual usage.
  </Accordion>

  <Accordion title="What payment methods do you accept?" icon="credit-card">
    We use Stripe for secure payment processing and accept:

    * Credit cards (Visa, Mastercard, Amex, Discover)
    * Debit cards
    * ACH bank transfers (for Enterprise plans)
  </Accordion>

  <Accordion title="Is there a setup fee or contract?" icon="file-contract">
    No. There are no setup fees, onboarding fees, or long-term contracts. All plans are month-to-month and you can cancel anytime. You only pay your monthly subscription rate.
  </Accordion>

  <Accordion title="Can I cancel anytime?" icon="xmark">
    Yes. You can cancel anytime from **Settings → Subscription**. Your service continues until the end of your current billing period. No refunds for partial months.
  </Accordion>
</AccordionGroup>

## Technical & Support

<AccordionGroup>
  <Accordion title="What happens if DialIQ misunderstands a caller?" icon="triangle-exclamation">
    DialIQ's AI is trained on millions of conversations and handles most scenarios correctly. If the AI is unsure or the caller becomes frustrated:

    1. AI will ask clarifying questions
    2. Offer to transfer to your team
    3. Take a detailed message with callback information

    You can review all call transcripts in the Inbox to identify patterns and add custom FAQs or training to improve accuracy.
  </Accordion>

  <Accordion title="Can I review calls and transcripts?" icon="file-lines">
    Yes. All calls are recorded and transcribed automatically. You can:

    * Listen to call recordings
    * Read full transcripts
    * Search conversations by keyword
    * Track sentiment and customer satisfaction

    Access everything from the unified **Inbox** dashboard.
  </Accordion>

  <Accordion title="Is my data secure?" icon="lock">
    Yes. DialIQ uses enterprise-grade security:

    * All data encrypted in transit and at rest
    * SOC 2 Type II certified infrastructure
    * HIPAA compliance available (Enterprise plans with BAA)
    * Regular security audits and penetration testing
    * Role-based access controls for team members
  </Accordion>

  <Accordion title="What support is included?" icon="headset">
    **Essential & Growth**: Email support with 24-hour response time

    **Professional**: Priority email + phone support with 4-hour response time

    **Enterprise**: Dedicated account manager + priority phone support with 1-hour response time + custom SLAs available
  </Accordion>

  <Accordion title="Can I get help with setup?" icon="hands-helping">
    Yes. All plans include:

    * Guided onboarding wizard
    * Help documentation and video tutorials
    * Email support for setup questions

    **Professional and Enterprise** plans include dedicated onboarding assistance and account management.
  </Accordion>

  <Accordion title="What if my industry isn't listed?" icon="industry">
    DialIQ supports 40+ industries. If yours isn't listed during signup, select **"Other"** or the closest match. Our AI is flexible and can be configured for any SMB that handles phone calls.

    Contact [support@dialiq.ai](mailto:support@dialiq.ai) if you need help with a specialized industry configuration.
  </Accordion>
</AccordionGroup>

## Enterprise Features

<AccordionGroup>
  <Accordion title="What are 'units' in Enterprise plans?" icon="building">
    A **unit** represents an independent business location, department, or project with:

    * Its own dedicated phone number
    * Separate settings and configuration
    * Independent team members
    * Unit-level analytics

    **Enterprise Growth** includes 5 units. **Enterprise Pinnacle** includes 10 units. All billing is centralized for easy management.
  </Accordion>

  <Accordion title="Can I manage multiple locations?" icon="location-dot">
    Yes. Enterprise plans allow you to manage multiple locations (units) from a single dashboard:

    * Each location gets its own phone number
    * Configure unique settings per location
    * View cross-location reporting
    * Centralized billing and account management
  </Accordion>

  <Accordion title="Do you offer custom integrations?" icon="code">
    Yes. Professional and Enterprise plans include:

    * Pre-built integrations (CRMs, calendars, business software)
    * Custom API integrations
    * Webhook support
    * Zapier connectivity

    Enterprise Pinnacle includes dedicated technical support for custom integration projects.
  </Accordion>

  <Accordion title="Can I white-label DialIQ?" icon="tag">
    White-label options are available for **Enterprise Pinnacle** customers upon request. Contact [enterprise@dialiq.ai](mailto:enterprise@dialiq.ai) to discuss requirements.
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="envelope" href="mailto:support@dialiq.ai">
    Email our support team for help
  </Card>

  <Card title="Schedule a Demo" icon="calendar" href="https://www.dialiq.ai/demo">
    Book a live demo with our team
  </Card>

  <Card title="View Documentation" icon="book" href="/">
    Browse our complete docs
  </Card>

  <Card title="Start Free Trial" icon="rocket" href="https://www.dialiq.ai/signup">
    Try DialIQ risk-free for 7 days
  </Card>
</CardGroup>